F · SEVERITY
I cannot tell how serious the problem is
Look for overdose risk, dangerous withdrawal, suicidal thinking, impaired driving, violence, child safety, medical decline, and loss of daily functioning.
SUPPORTING SOMEONE · FAMILY HELP DESK
Recognize what is happening. Respond without panic.
Choose the situation that feels familiar. Each guide separates safety, preparation, questions, and the next responsible move.Immediate danger or overdose: call 911.For suicide, emotional, mental-health, or substance-use crisis support, call or text 988. Veterans may call 988 then press 1 or text 838255.
START WITH RECOGNITION
Which statement sounds closest?
No diagnosis is required. Open a lane to see five practical layers and no more than three actions.
F · CONVERSATION
I do not know how to start the conversation
Specific observations and one actionable offer usually work better than labels, lectures, or a group ambush.
F · DENIAL
They deny there is a problem
Denial can reflect fear, shame, impaired insight, or disagreement; a family can still change its own response.
F · NO_ACTION
They say they want help but nothing happens
Ambivalence is common; reduce the gap between intention and action with a scheduled, supported next step.
F · EXHAUSTED
I am paying for everything and I am exhausted
Support can unintentionally shield substance use from its consequences while draining the family.
F · CHILDREN
Children or vulnerable adults are affected
Caregiver impairment can create supervision, neglect, exposure, transportation, medication, financial, or violence risks.
F · COMPARE_TREATMENT
I need to compare treatment options
Marketing language, amenities, and a bed opening do not establish clinical fit or quality.
F · UNAFFORDABLE
Insurance denied care or treatment feels unaffordable
Coverage appeals, Medicaid, public funding, VA benefits, community health centers, sliding fees, and scholarships may change the net cost.
F · INTERVENTION
We are considering an intervention
A well-planned intervention is a structured offer of help with aligned boundaries—not humiliation or a guarantee.
F · HOMECOMING
They are coming home from treatment
Discharge is a transition requiring appointments, medication continuity, safe housing, expectations, and rapid response to warning signs.
F · RELAPSE
They relapsed and the family is in crisis
A return to use can raise overdose risk and signal that care or environment must change.
F · SUPPORTER
I need support for myself
Family recovery includes sleep, finances, boundaries, safety, counseling, peer support, and permission not to manage everything alone.
My private recognition plan0 lanes saved on this device only.
GUIDED QUESTION BUILDER
Still not sure which lane fits?
Share only what TOFG needs to understand the requested next step. Crisis language is routed to immediate human resources and is not turned into a marketing lead.Books, operator tools, resident technology, replication systems, growth consultation, and institutional partnerships.